1. Introduction:
Welcome to Pickquick Ltd (“Pickquick”). These Terms and Conditions govern your use of our services through our website located at www.pickquick.uk (“Site”), our mobile applications, and any services provided by Pickquick. By accessing or using our services, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, please do not use our services.
2. Definitions and Interpretations:
In these Terms and Conditions, the following definitions apply:
- “Service” refers to the storage, delivery, collection, and installation services provided by • Pickquick as described on our Site.
- “User”, “you”, and “your” refer to the individual or entity that registers for or uses our Service.
- “Item” refers to any goods that Pickquick agrees to store, deliver, or install for the User.
- “Installation Services” refer to the additional service of installing Items at the delivery location upon User’s request.
- “Pickquick”, “we”, “us”, and “our” refer to Pickquick Ltd, its employees, directors, affiliates, and contractors.
- The headings in these Terms and Conditions are for convenience only and shall not affect their interpretation.
- Unless the context otherwise requires, references to the singular include the plural and vice versa.
- References to ‘writing’ include email, provided that the email is sent to and from official addresses as recognized by both parties.
3. Acceptance of Terms:
By using the Site, registering an account, or utilizing our Service, you confirm that you accept these Terms and Conditions and that you agree to comply with them. Your agreement to these terms also includes your acceptance of our Privacy Policy.
4. Modifications to Terms:
We may revise these Terms and Conditions at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you. Your continued use of the Site and our services following the posting of changes to these terms will mean you accept those changes.
5. Description of Services:
Pickquick provides a service that includes the storage, delivery, and collection of Items, as well as optional Installation Services upon User’s request. Our Service entails the careful handling of items into our warehouse, storing them if required, and delivering them to Users’ designated addresses.
PickQuick Ltd Address:
Company Number:
Installation Services may be provided for Items as requested by the User and agreed upon by Pickquick.
6. User Accounts:
(a) To access certain features of our Service, you may be required to create an account with Pickquick. You must provide accurate and complete information and keep your account information updated.
(b) You are responsible for maintaining the confidentiality of your account details and any activities that occur under your account. Pickquick shall not be liable for any loss or damage arising from your failure to comply with this requirement.
(c) Pickquick reserves the right to refuse service, terminate accounts, or remove or edit content in its sole discretion.
7. Prohibited Conduct:
You agree not to use the Service for any purpose that is unlawful or prohibited by these Terms and Conditions, or any other purpose not reasonably intended by Pickquick. Specifically, you agree not to:
(a) Breach or circumvent any laws, third-party rights or our systems, policies, or determinations of your account status.
(b) Use our Service if you are not able to form legally binding contracts, are under the age of 18, or are temporarily or indefinitely suspended from using our Site, services, applications, or tools.
(c) Transfer your account to another party without our consent.
(d) Copy, modify, or distribute rights or content from our services or Pickquick’s copyrights and trademarks.
(e) Harvest or otherwise collect information about users without their consent.
8. Fees and Payments:
(a) All fees related to the use of our Service are detailed in our pricing structure, which is accessible on our Site or provided upon request.
(b) Payments for our Service must be made in accordance with the payment terms as specified on your invoice.
(c) Any fees or charges incurred in relation to the Service shall be payable at the time the service is ordered or as otherwise agreed in writing.
9. Delivery/Collection Services:
(a) Pickquick will make reasonable efforts to deliver or collect Items according to the schedule agreed upon with the User, but shall not be liable for any delays.
(b) The User is responsible for providing accurate delivery and collection information and for ensuring the Items are suitably prepared for pick-up.
(c) Risk of loss or damage to the Items shall pass to Pickquick upon collection from the User or third party and revert to the User upon delivery.
PickQuick Ltd Address:
Company Number:
10. Storage Services:
(a) Items stored with Pickquick will be subject to the storage terms agreed upon at the time of service commencement.
(b) Pickquick will exercise the reasonable care of a diligent warehouse provider to safeguard stored Items and has security facilities in place.
(c) The User shall be responsible for ensuring that the stored Items are insured to their full value, as Pickquick’s liability for any loss or damage will be limited as set out in these Terms and Conditions.
11. Installation Services:
(a) Where the User has requested Installation Services for an Item, Pickquick shall provide such services in accordance with the specifications provided by the User and the manufacturer’s guidelines where applicable.
(b) The User shall ensure that the premises where Installation Services are to be performed are accessible, safe, and ready for the installation to commence at the scheduled time.
(c) Pickquick shall not be responsible for any pre-existing conditions at the installation site that may affect the quality or feasibility of the Installation Services.
12. Liability for Items:
(a) Pickquick shall not be liable for any damage to Items arising from inherent defects, qualities, or vices of the goods, nor for any loss or damage caused by the User’s failure to adhere to these Terms and Conditions.
(b) Pickquick’s total liability for any loss, damage, misdelivery, or non-delivery of Items shall be limited to the lesser of the value of the affected Item or the maximum recoverable under any insurance policy covering such a loss, where applicable.
(c) All claims against Pickquick must be made in writing within a reasonable time, not exceeding 72 hours from the date of delivery or the date on which the Service was to be provided.
13. Customer Declarations:
(a) The User must declare the true nature, value, and condition of all Items handled by Pickquick at the time of service initiation.
(b) Pickquick reserves the right to refuse Service for any Item that is declared by a User to be of extraordinary value or of a hazardous nature.
(c) Any false or misleading declarations by the User may lead to a refusal of Service, termination of the agreement, and possible legal action.
14. Insurance and Valuation:
(a) Users are encouraged to secure their own insurance for Items that are stored or transported by Pickquick.
(b) Pickquick may offer additional insurance options at the User’s request, subject to separate terms and acceptance by Pickquick’s insurer.
(c) The valuation of any Item for the purpose of insurance or claims is based upon the User’s declared value, subject to verification by Pickquick.
PickQuick Ltd Address:
Company Number:
15. Claims Procedure:
(a) In the event of a claim, the User must notify Pickquick in writing within the specified timeframe, providing all relevant details of the claim, including proof of value and damage.
(b) Pickquick will investigate any claims made by the User and respond within a reasonable period.
(c) Settlement of claims will be subject to the limitations and conditions outlined in these Terms and Conditions and shall be at Pickquick’s discretion, subject to the findings of the investigation.
16. Customer's Obligations:
(a) The User agrees to comply with all applicable laws, regulations, and these Terms and Conditions when using Pickquick’s services.
(b) The User shall ensure that all Items are properly packed, labeled, and prepared for storage or transit and that any special instructions are clearly communicated to Pickquick.
(c) The User must promptly provide all information and documentation necessary for Pickquick to perform the services, including but not limited to delivery addresses, contact details, and access instructions.
17. Intellectual Property Rights:
(a) All content included on the Site, such as text, graphics, logos, button icons, images, and software, is the property of Pickquick or its content suppliers and protected by United Kingdom and international copyright laws.
(b) The User is granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site and Service strictly in accordance with these Terms and Conditions.
(c) The User agrees not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without express written permission by Pickquick.
18. Privacy and Data Protection:
(a) Pickquick is committed to protecting the privacy and security of the User’s personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
(b) The User’s personal data will be processed as outlined in the Privacy Policy, which forms an integral part of these Terms and Conditions.
(c) Pickquick will implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk of processing personal data.
19. Service Termination:
(a) The User may terminate their use of Pickquick’s services at any time by providing written notice to Pickquick in accordance with the termination provisions set forth herein.
(b) Pickquick may terminate or suspend access to the Service immediately, without prior notice or liability, for any breach of these Terms and Conditions by the User.
(c) Upon termination, the User’s right to use the Service will cease immediately, and Pickquick may remove or delete any information related to the User’s account.
PickQuick Ltd Address:
Company Number:
20. Service Refusal:
(a) Pickquick reserves the right to refuse service to any User for just cause, such as, but not limited to, breach of these Terms and Conditions, non-payment of fees, or attempting to use Pickquick’s services for unlawful purposes.
(b) In the event service is refused, Pickquick will provide the User with written notice of the refusal and any applicable reasons for such refusal.
(c) Refusal of service will not affect any rights or remedies Pickquick may have under these Terms and Conditions or under law.
21. Force Majeure:
(a) Pickquick shall not be liable for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by a Force Majeure Event.
(b) A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control and includes in particular (without limitation) strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or other natural disaster, or failure of public or private telecommunications networks.
(c) If a Force Majeure Event takes place that affects the performance of our obligations under these Terms and Conditions, we will contact you as soon as reasonably possible to notify you; our obligations under these Terms and Conditions will be suspended and the time for performance of our obligations will be extended for the duration of the Force Majeure Event.
22. Legal Compliance and Governing Law:
(a) These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
(b) The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms and Conditions or their subject matter or formation (including non-contractual disputes or claims).
23. Service Amendments:
(a) Pickquick reserves the right to modify, suspend, or discontinue any aspect of the services at any time, including hours of operation or availability of the service or any feature, without notice and without liability.
(b) We may release certain services or their features in a beta version, which may not work correctly or in the same way the final version may work, and we shall not be held liable in such instances.
24. Third-Party Services:
(a) Our Service may contain links to third-party web sites or services that are not owned or controlled by Pickquick.
(b) Pickquick has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Pickquick shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
PickQuick Ltd Address:
Company Number:
25. Miscellaneous Provisions:
(a) Severability: If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision or part- provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these Terms and Conditions.
(b) Entire Agreement: These Terms and Conditions constitute the entire agreement between the User and Pickquick and supersede and extinguish all previous agreements, promises, assurances, warranties, representations, and understandings between them, whether written or oral.
(c) No Waiver: No failure or delay by Pickquick in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.